Verily (formerly Google Life Science)

Summary

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TL;DR, I launched a series of features for a newest care team member, the care advocate, and capabilities to enable measurement-informed care.

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Care advocates play a central role in addressing social determinants of health (SDoH) and is critical in addressing the behavioral health provider shortage, and has demonstrated the ability to improve patients clinical outcomes and reduce patient total cost of care.

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BUT they often have suboptimal tools and lack of data to do their best work.

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‍This MVP provides care advocates the tools to engage their patients and ensure their activities are guided by routine measurement.

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Process

From research and ideation to prototyping, testing, and iteration, my work revolve around understanding user needs and translating them into effective and engaging designs. As with many projects in the health space, this means understanding the needs of multiple groups of stakeholders (patients, clinics and payers) and work closely with product managers, engineers, clinical quality lead, mental health coach, quantitative scientist, test engineers, etc.

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Work with clinical team, and product managers to map out the cooperation model and patient experience from onboarding to discharging; foresee any gaps and seek for solutions.

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By diversifying component variations, the system becomes adaptable to different contexts, ensuring flexibility and efficiency.

In crafting usage guidance, emphasis should be placed on selecting appropriate component variants based on specific needs, states, and modes, providing a comprehensive framework for maximizing the scalability and effectiveness of the components within diverse enterprise applications.

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Key contributions to accessibility include prioritizing AA color contrast, ensuring a logical tab and focus order, along with clear element and page labels, enhances navigation for users relying on keyboards or screen readers, conveying primary information by texts, making sure no key actions hidden by hover-only, etc.

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Dealing with ambiguity

Many problems and situations are multifaceted and lack clearcut solutions. Instead of feeling overwhelmed, as an UX designer, I see ambiguity as an opportunity to explore, learn, and discover new possibilities. I approach each ambiguous situation with a sense of curiosity, eager to uncover insights that can guide my decisions.

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Actively engaging in asking questions helps gain a deeper understanding of the problem or situation at hand. I reach out to stakeholders, users, or team members to gather perspectives, until I have a comprehensive view of the situation.

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Cooperation with Product Managers and Engineers

PMs focus more on the product's strategic vision, market fit, and user needs, while Engineers concentrate on technical feasibility and implementation. Misalignment between these priorities can lead to disagreements about what features to prioritize or how they should be implemented. Using creativity to resolve disagreements between Product Managers and Engineers involves fostering a collaborative environment where both perspectives are valued.

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Initiating an open conversation with different designs and asking PMs and Engineers to express their viewpoints would be really helpful. During the meeting, we could discuss potential trade-offs and explore ways to find a middle ground that satisfies both the product vision and technical feasibility.

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Design system & a11y

A design system that prioritizes accessibility ensures that people of all abilities, including those with disabilities, can effectively use and interact with digital products. Building accessibility into a design system from the start ensures that new components and features will adhere to accessibility standards.

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